Raving fans: a revolutionary approach to customer service
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
|Grouped Work ID||04faf674-8d11-6fda-baca-2c62573b0d88|
|Grouping Title||raving fans a revolutionary approach to customer service|
|Grouping Author||blanchard kenneth h|
|Last Grouping Update||2019-11-14 04:11:41AM|
|Last Indexed||2019-11-21 04:18:10AM|
|auth_author2||Bowles, Sheldon M.|
|author||Blanchard, Kenneth H.|
|author2-role||Bowles, Sheldon M.|
|author_display||Blanchard, Kenneth H|
|available_at_aacpl||Eastport-Annapolis Neck Library|
|detailed_location_aacpl||Eastport-Annapolis Neck Library - Nonfiction|
Glen Burnie Library - Nonfiction
|owning_library_aacpl||Anne Arundel County Public Library|
|owning_location_aacpl||Eastport-Annapolis Neck Library|
Glen Burnie Library
|title_display||Raving fans : a revolutionary approach to customer service|
|title_full||Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay|
|title_sub||a revolutionary approach to customer service|