Raving fans: a revolutionary approach to customer service

Book Cover
Average Rating
Publisher:
Morrow,
Pub. Date:
c1993.
Edition:
1st ed.
Language:
English
Description
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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ISBN:
9780688123161
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Grouping Information

Grouped Work ID04faf674-8d11-6fda-baca-2c62573b0d88
Grouping Titleraving fans a revolutionary approach to customer service
Grouping Authorblanchard kenneth h
Grouping Categorybook
Last Grouping Update2019-11-14 04:11:41AM
Last Indexed2019-11-21 04:18:10AM

Solr Details

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auth_author2Bowles, Sheldon M.
authorBlanchard, Kenneth H.
author2-roleBowles, Sheldon M.
author_displayBlanchard, Kenneth H
available_at_aacplEastport-Annapolis Neck Library
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Glen Burnie Library - Nonfiction
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item_details
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ils:a13755631997043993435Eastport-Annapolis Neck Library - Nonfiction658.812 B1falsefalseOn ShelfJun 21, 2019EAN
ils:a13755631997059505271Glen Burnie Library - Nonfiction658.812 B1falsefalseChecked OutNov 13, 2019NCO
itype_aacplAdult Nonfiction
last_indexed2019-11-21T09:18:10.547Z
lexile_score-1
literary_formNon Fiction
literary_form_fullNon Fiction
local_callnumber_aacpl658.812 B
owning_library_aacplAnne Arundel County Public Library
owning_location_aacplEastport-Annapolis Neck Library
Glen Burnie Library
primary_isbn9780688123161
publishDate1993
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:a137556BookBooks1st ed.EnglishMorrow, c1993.xii, 137 p. ; 22 cm.
recordtypegrouped_work
scoping_details_aacpl
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:a13755631997043993435On ShelfOn Shelffalsetruetruefalsefalsetrue
ils:a13755631997059505271Checked OutChecked Outfalsefalsetruefalsefalsetrue
subject_facetCustomer services
title_displayRaving fans : a revolutionary approach to customer service
title_fullRaving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay
title_shortRaving fans
title_suba revolutionary approach to customer service
topic_facetCustomer services