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Raving fans: a revolutionary approach to customer service

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Pub. Date:
1st ed.
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Grouping Information

Grouped Work ID 04faf674-8d11-6fda-baca-2c62573b0d88
Grouping Title raving fans a revolutionary approach to customer service
Grouping Author blanchard kenneth h
Grouping Category book
Last Grouping Update 2018-11-20 11:03:57AM
Last Indexed 2018-11-20 11:07:45AM

Solr Details

accelerated_reader_point_value 0
accelerated_reader_reading_level 0
auth_author2 Bowles, Sheldon M.
author Blanchard, Kenneth H.
author2-role Bowles, Sheldon M.
author_display Blanchard, Kenneth H
available_at_aacpl Linthicum Library
collection_aacpl ADULT
detailed_location_aacpl Glen Burnie Library - Nonfiction, Linthicum Library - Nonfiction
format_aacpl Book
format_category_aacpl Books
id 04faf674-8d11-6fda-baca-2c62573b0d88
isbn 9780688123161
item_details ils:a137556|31997043993435|Glen Burnie Library - Nonfiction|658.812 B|||1|false|false|||||In Transit|Sep 03, 2018|NCO||, ils:a137556|31997059505271|Linthicum Library - Nonfiction|658.812 B|||1|false|false|||||On Shelf|Apr 18, 2017|LIN||
itype_aacpl Adult Nonfiction
last_indexed 2018-11-20T16:07:45.661Z
lexile_score -1
literary_form Non Fiction
literary_form_full Non Fiction
local_callnumber_aacpl 658.812 B
owning_library_aacpl Anne Arundel County Public Library
owning_location_aacpl Glen Burnie Library, Linthicum Library
primary_isbn 9780688123161
publishDate 1993
record_details ils:a137556|Book|Books|1st ed.|English|Morrow,|c1993.|xii, 137 p. ; 22 cm.
recordtype grouped_work
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:a137556 31997043993435 Checked Out In Transit false false true false false true
ils:a137556 31997059505271 On Shelf On Shelf false true true false false true
subject_facet Customer services
title_display Raving fans : a revolutionary approach to customer service
title_full Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay
title_short Raving fans :
title_sub a revolutionary approach to customer service
topic_facet Customer services