The customer service solution: managing emotions, trust, and control to win your customer's business
Description
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
More Details
Contributors:
ISBN:
9780071809993
9781299826199
9781299826199
Staff View
Grouping Information
Grouped Work ID | 10269bfd-c763-0e04-9c89-cf14c01fad33 |
---|---|
Grouping Title | customer service solution managing emotions trust and control to win your customers business |
Grouping Author | sriram dasu |
Grouping Category | book |
Grouping Language | English (eng) |
Last Grouping Update | 2023-09-06 04:40:01AM |
Last Indexed | 2024-03-28 04:35:36AM |
Solr Fields
accelerated_reader_point_value
0
accelerated_reader_reading_level
0
auth_author2
Chase, Richard B.
author
Dasu, Sriram
author2-role
Chase, Richard B
author_display
Dasu, Sriram
display_description
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
format_aacpl
eBook
format_category_aacpl
eBook
id
10269bfd-c763-0e04-9c89-cf14c01fad33
isbn
9780071809993
9781299826199
9781299826199
last_indexed
2024-03-28T08:35:36.955Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
primary_isbn
9780071809993
publishDate
2013
publisher
McGraw-Hill Education
recordtype
grouped_work
subject_facet
Business & Economics
Commerce
Customer relations
Customer services
Marketing & Sales
Service à la clientèle
Service industries -- Management
Services (Industrie) -- Gestion
Commerce
Customer relations
Customer services
Marketing & Sales
Service à la clientèle
Service industries -- Management
Services (Industrie) -- Gestion
title_display
The customer service solution : managing emotions, trust, and control to win your customer's business
title_full
The customer service solution : managing emotions, trust, and control to win your customer's business / Sriram Dasu and Richard B. Chase
title_short
The customer service solution
title_sub
managing emotions, trust, and control to win your customer's business
topic_facet
Business & Economics
Commerce
Customer relations
Customer services
Gestion
Management
Marketing & Sales
Service à la clientèle
Service industries
Services (Industrie)
Commerce
Customer relations
Customer services
Gestion
Management
Marketing & Sales
Service à la clientèle
Service industries
Services (Industrie)
Solr Details Tables
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record_details
Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
---|---|---|---|---|---|---|---|---|
oreilly:ocn857713555 | eBook | eBook | English | McGraw-Hill Education | [2013] | 1 online resource (xvi, 223 pages) : illustrations |
scoping_details_aacpl
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