The Broadneck Library will be closed Monday, April 1 - Tuesday, April 16 for branch improvements. Please plan to pickup your holds at another location

The Riviera Beach Library is currently closed. For more information on the new location, please visit the Riviera Beach Library

The customer service solution: managing emotions, trust, and control to win your customer's business

Book Cover
Average Rating
Author:
Publisher:
McGraw-Hill Education
Pub. Date:
[2013]
Language:
English
Description
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
Also in This Series
More Like This
More Details
Contributors:
ISBN:
9780071809993
9781299826199
Staff View

Grouping Information

Grouped Work ID10269bfd-c763-0e04-9c89-cf14c01fad33
Grouping Titlecustomer service solution managing emotions trust and control to win your customers business
Grouping Authorsriram dasu
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2023-09-06 04:40:01AM
Last Indexed2024-03-28 04:35:36AM

Solr Fields

accelerated_reader_point_value
0
accelerated_reader_reading_level
0
auth_author2
Chase, Richard B.
author
Dasu, Sriram
author2-role
Chase, Richard B
author_display
Dasu, Sriram
display_description
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
format_aacpl
eBook
format_category_aacpl
eBook
id
10269bfd-c763-0e04-9c89-cf14c01fad33
isbn
9780071809993
9781299826199
last_indexed
2024-03-28T08:35:36.955Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
primary_isbn
9780071809993
publishDate
2013
publisher
McGraw-Hill Education
recordtype
grouped_work
subject_facet
Business & Economics
Commerce
Customer relations
Customer services
Marketing & Sales
Service à la clientèle
Service industries -- Management
Services (Industrie) -- Gestion
title_display
The customer service solution : managing emotions, trust, and control to win your customer's business
title_full
The customer service solution : managing emotions, trust, and control to win your customer's business / Sriram Dasu and Richard B. Chase
title_short
The customer service solution
title_sub
managing emotions, trust, and control to win your customer's business
topic_facet
Business & Economics
Commerce
Customer relations
Customer services
Gestion
Management
Marketing & Sales
Service à la clientèle
Service industries
Services (Industrie)

Solr Details Tables

item_details

Bib IdItem IdShelf LocCall NumFormatFormat CategoryNum CopiesIs Order ItemIs eContenteContent SourceeContent URLDetailed StatusLast CheckinLocation
oreilly:ocn857713555ocn857713555O'ReillyOnline O'ReillyeBookeBook1falsetrueO'Reillyhttps://learning.oreilly.com/library/view/~/9780071809931/?arAvailable OnlineO'Reilly

record_details

Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical DescriptionAbridged
oreilly:ocn857713555eBookeBookEnglishMcGraw-Hill Education[2013]1 online resource (xvi, 223 pages) : illustrations

scoping_details_aacpl

Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
oreilly:ocn857713555ocn857713555Available OnlineAvailable Onlinefalsetruefalsefalsefalsefalsehttps://www.aacpl.net/referrer_redirect_form/o_reilly_for_public_libraries