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Straight Talk: Conversations at Work That Get Results

Book Cover
Average Rating
Publisher:
Penguin Random House South Africa
Pub. Date:
2010
Language:
English
Description

The quality of our relationships, both at work and in other areas of our lives, is defined by the quality of our conversations. Every manager knows what difficult conversations feel like: with employees who consistently underperform, with senior managers who give destructive feedback, or with toxic colleagues whose behaviour poisons the workplace. They also know that when they delay or avoid these conversations, allowing frustration and anger to build up, they may find themselves facing emotional outbursts in which accusation and blame replace calm thinking and clear dialogue. When difficult conversations are handled poorly, relationships, careers and even the success of a business can be badly compromised.

Straight Talk explains a step-by-step process that managers can use to plan conversations in which they feel safe to talk to almost anyone about almost anything. The book includes extensive examples and detailed dialogue for a range of recognisable, real conversations. Using the process, managers will find that they can plan and hold conversations that never seemed possible, and that they will be able to reach agreement on changes in behaviour they never thought probable.

Based on the author's practical experience, and developed and field-tested with several thousand managers at various levels and in all sectors of industry, this is a process that works. No manager can afford to do without it.

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ISBN:
9781770201330
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Grouping Information

Grouped Work ID29d25cb2-54c3-7b21-0850-6eafef07c7d0
Grouping Titlestraight talk conversations at work that get results
Grouping Authormaureen collins
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2020-09-22 04:16:55AM
Last Indexed2020-09-22 04:46:06AM
Novelist Primary ISBN9781770201330

Solr Details

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The quality of our relationships, both at work and in other areas of our lives, is defined by the quality of our conversations. Every manager knows what difficult conversations feel like: with employees who consistently underperform, with senior managers who give destructive feedback, or with toxic colleagues whose behaviour poisons the workplace. They also know that when they delay or avoid these conversations, allowing frustration and anger to build up, they may find themselves facing emotional outbursts in which accusation and blame replace calm thinking and clear dialogue. When difficult conversations are handled poorly, relationships, careers and even the success of a business can be badly compromised.

Straight Talk explains a step-by-step process that managers can use to plan conversations in which they feel safe to talk to almost anyone about almost anything. The book includes extensive examples and detailed dialogue for a range of recognisable, real conversations. Using the process, managers will find that they can plan and hold conversations that never seemed possible, and that they will be able to reach agreement on changes in behaviour they never thought probable.

Based on the author's practical experience, and developed and field-tested with several thousand managers at various levels and in all sectors of industry, this is a process that works. No manager can afford to do without it.

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title_displayStraight Talk Conversations at Work That Get Results
title_fullStraight Talk Conversations at Work That Get Results
title_shortStraight Talk
title_subConversations at Work That Get Results
topic_facetManagement
Nonfiction