Difficult conversations: how to discuss what matters most

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What is a difficult conversation? Asking for a raise. Ending a relationship. Saying "no" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more. Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes.
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Grouped Work ID 75ea632a-c684-6518-1a1c-8c487ccf31c9
Grouping Title difficult conversations how to discuss what matters most
Grouping Author stone douglas
Grouping Category book
Last Grouping Update 2019-03-24 04:37:31AM
Last Indexed 2019-03-26 04:52:47AM

Solr Details

accelerated_reader_point_value 0
accelerated_reader_reading_level 0
auth_author2 Heen, Sheila., Patton, Bruce.
author Stone, Douglas.
author2-role Heen, Sheila., Patton, Bruce.
author_display Stone, Douglas
available_at_aacpl Broadneck Library
collection_aacpl ADULT
detailed_location_aacpl Broadneck Library - Nonfiction, Glen Burnie Library - Nonfiction, Severna Park Library - Nonfiction
format_aacpl Book
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id 75ea632a-c684-6518-1a1c-8c487ccf31c9
isbn 014028852, 9780143118442, 9780670883394
item_details ils:a150033|31997042336909|Severna Park Library - Nonfiction|158.2 S|||1|false|false|||||Checked Out|Mar 15, 2019|S-PK||, ils:a150033|31997051480739|Glen Burnie Library - Nonfiction|158.2 S|||1|false|false|||||Checked Out|Mar 23, 2019|NCO||, ils:a150033|31997080796097|Broadneck Library - Nonfiction|158.2 S|||1|false|false|||||On Shelf|Mar 16, 2019|BDN||
itype_aacpl Adult Nonfiction
last_indexed 2019-03-26T08:52:47.087Z
lexile_score -1
literary_form Non Fiction
literary_form_full Non Fiction
local_callnumber_aacpl 158.2 S
owning_library_aacpl Anne Arundel County Public Library
owning_location_aacpl Broadneck Library, Glen Burnie Library, Severna Park Library
primary_isbn 9780670883394
publishDate 1999
record_details ils:a150033|Book|Books||English|Viking,|1999.|xxi, 250 p. : 24 cm.
recordtype grouped_work
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:a150033 31997051480739 Checked Out Checked Out false false true false false true
ils:a150033 31997080796097 On Shelf On Shelf false true true false false true
ils:a150033 31997042336909 Checked Out Checked Out false false true false false true
subject_facet Interpersonal communication, Interpersonal communication -- Case studies
title_display Difficult conversations : how to discuss what matters most
title_full Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen
title_short Difficult conversations :
title_sub how to discuss what matters most
topic_facet Interpersonal communication