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What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say

Book Cover
Average Rating
Publisher:
McGraw-Hill Education
Pub. Date:
2013
Language:
English
Description

BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL

Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.

"This book is one of the best guidebooks on the practice of public relations that I have seen." — Jim Owen, Executive Director, Member Relations, Edison Electric Institute

"If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective—or not—then this book is for you." — Ari Weinzweig, cofounder and founding partner, Zingerman's, and author ofZingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading

"Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." — Win Porter, President, Waste Policy Center, former Assistant Administrator forSolid Waste and Emergency Response, U.S. Environmental Protection Agency

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ISBN:
9780071806442
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Grouping Information

Grouped Work ID80284885-4605-d8d5-0578-21a94b8b03f9
Grouping Titlewhat to say when things get tough business communication strategies for winning people over when they re angry worried and suspicious of everything you say
Grouping Authorleonard s greenberger
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2020-10-21 04:16:58AM
Last Indexed2020-10-21 04:43:23AM
Novelist Primary ISBNnone

Solr Details

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BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL

Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.

"This book is one of the best guidebooks on the practice of public relations that I have seen." — Jim Owen, Executive Director, Member Relations, Edison Electric Institute

"If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective—or not—then this book is for you." — Ari Weinzweig, cofounder and founding partner, Zingerman's, and author ofZingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading

"Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." — Win Porter, President, Waste Policy Center, former Assistant Administrator forSolid Waste and Emergency Response, U.S. Environmental Protection Agency

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title_displayWhat to Say When Things Get Tough Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
title_fullWhat to Say When Things Get Tough Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
title_shortWhat to Say When Things Get Tough
title_subBusiness Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
topic_facetBusiness
Nonfiction