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What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
(Adobe EPUB eBook, Kindle Book, OverDrive Read)

Book Cover
Average Rating
Published:
McGraw-Hill Education 2013
Format:
Adobe EPUB eBook, Kindle Book, OverDrive Read
Edition:
1
Status:
Available from OverDrive
Description

BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL

Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.

"This book is one of the best guidebooks on the practice of public relations that I have seen." — Jim Owen, Executive Director, Member Relations, Edison Electric Institute

"If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective—or not—then this book is for you." — Ari Weinzweig, cofounder and founding partner, Zingerman's, and author ofZingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading

"Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." — Win Porter, President, Waste Policy Center, former Assistant Administrator forSolid Waste and Emergency Response, U.S. Environmental Protection Agency

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Street Date:
05/03/2013
Language:
English
ISBN:
9780071806442
ASIN:
B00BPO7AKI
Citations
APA Citation (style guide)

Leonard S. Greenberger. (2013). What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say. 1 McGraw-Hill Education.

Chicago / Turabian - Author Date Citation (style guide)

Leonard S. Greenberger. 2013. What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say. McGraw-Hill Education.

Chicago / Turabian - Humanities Citation (style guide)

Leonard S. Greenberger, What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say. McGraw-Hill Education, 2013.

MLA Citation (style guide)

Leonard S. Greenberger. What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say. 1 McGraw-Hill Education, 2013. Web.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
Copy Details
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Grouped Work ID:
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Needs Update?:
No
Date Added:
Apr 07, 2017 17:52:26
Date Updated:
Dec 06, 2020 04:24:09
Last Metadata Check:
Nov 24, 2021 14:13:33
Last Metadata Change:
Nov 14, 2021 05:21:13
Last Availability Check:
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Last Availability Change:
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Last Grouped Work Modification Time:
Nov 27, 2021 04:07:47

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BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL

Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.

"This book is one of the best guidebooks on the practice of public relations that I have seen." — Jim Owen, Executive Director, Member Relations, Edison Electric Institute

"If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective—or not—then this book is for you." — Ari Weinzweig, cofounder and founding partner, Zingerman's, and author ofZingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading

"Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." — Win Porter, President, Waste Policy Center, former Assistant Administrator forSolid Waste and Emergency Response, U.S. Environmental Protection Agency

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BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL

Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.

"This book is one of the best guidebooks on the practice of public relations that I have seen." — Jim Owen, Executive Director, Member Relations, Edison Electric Institute

"If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective—or not—then this book is for you." — Ari Weinzweig, cofounder and founding partner, Zingerman's, and author ofZingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading

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