Raving fans: a revolutionary approach to customer service
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Blanchard, K. H., & Bowles, S. M. (1993). Raving fans: a revolutionary approach to customer service. New York: Morrow.Chicago / Turabian - Author Date Citation (style guide)
Blanchard, Kenneth H and Sheldon M. Bowles. 1993. Raving Fans: A Revolutionary Approach to Customer Service. New York: Morrow.Chicago / Turabian - Humanities Citation (style guide)
Blanchard, Kenneth H and Sheldon M. Bowles, Raving Fans: A Revolutionary Approach to Customer Service. New York: Morrow, 1993.MLA Citation (style guide)
Blanchard, Kenneth H., and Sheldon M Bowles. Raving Fans: A Revolutionary Approach to Customer Service. New York: Morrow, 1993. Print.
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