Raving fans: a revolutionary approach to customer service
(Book)

Book Cover
Average Rating
Contributors:
Published:
New York : Morrow, c1993.
Format:
Book
Edition:
1st ed.
Physical Desc:
xii, 137 pages ; 22 cm.
Status:
Eastport-Annapolis Neck Library - Nonfiction
658.812 B
Glen Burnie Library - Nonfiction
658.812 B
Description
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Also in This Series
Copies
Location
Call Number
Status
Eastport-Annapolis Neck Library - Nonfiction
658.812 B
On Shelf
Glen Burnie Library - Nonfiction
658.812 B
On Shelf
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More Details
Language:
English
ISBN:
0688123163 :
Citations
APA Citation (style guide)

Blanchard, K. H., & Bowles, S. M. (1993). Raving fans: a revolutionary approach to customer service. New York: Morrow.

Chicago / Turabian - Author Date Citation (style guide)

Blanchard, Kenneth H and Sheldon M. Bowles. 1993. Raving Fans: A Revolutionary Approach to Customer Service. New York: Morrow.

Chicago / Turabian - Humanities Citation (style guide)

Blanchard, Kenneth H and Sheldon M. Bowles, Raving Fans: A Revolutionary Approach to Customer Service. New York: Morrow, 1993.

MLA Citation (style guide)

Blanchard, Kenneth H., and Sheldon M Bowles. Raving Fans: A Revolutionary Approach to Customer Service. New York: Morrow, 1993. Print.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
04faf674-8d11-6fda-baca-2c62573b0d88
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Record Information

Last File Modification TimeAug 29, 2019 10:35:23 AM
Last Grouped Work Modification TimeAug 29, 2019 10:33:32 AM

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