Do your company's sales results lurch between highs and lows--with the end of each quarter reduced to a mad scramble to meet quota? Francis explains how to break this unhealthy cycle and achieve strong, steady results--every quarter, from every member of the team.

"The biggest problem that most entrepreneurs have isn't creating an amazing product or service; it's getting their future customers to discover that they even exist. Every year, tens of thousands of businesses start and fail because the entrepreneurs don't understand this one essential skill: the art and science of getting traffic (or people) to find you. Russell Brunson, CEO and co-founder of the multimillion-dollar software company ClickFunnels,...

Sell More Faster is the go-to guide for building and scaling any startup sales organization. Most startups suffer the same foundational issue: founders want to move straight into sales (and scaling sales) before they know Who their customer is, What product they want, or Why they want it. Even if they know it, they can't communicate it to the team: a big problem when you're trying to forecast, hire, and raise money. Without an articulated sales strategy,...

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

This book is for current and aspiring entrepreneurs, as well as managers and other critical small business employees, who want practical and comprehensive guidance on business laws--without paying a lot in legal fees. The book helps owners and managers successfully begin and run a small business, covering topics like raising start-up money, protecting personal assets, negotiating leases and contracts, and more.

Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs. You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate...