Learn how to communicate effectively to achieve best results: --Promote open and honest communication. --Share information, not gossip. --Build collaborative relationships. --Resolve conflict productively. --Create a warm welcome. --Kanopy.

Whether you're an athlete, aspiring coach, or business professional, the ultimate goal remains the same: reaching your potential.

Author Terry Orlick, an internationally acclaimed sport psychologist, has helped hundreds of Olympic and professional athletes maximize their performances and achieve their goals. In this new fifth edition, Orlick provides the most effective strategies and step-by-step plans for you to develop your personal

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Use the principles of operational excellence to deliver more value; improve processes, products, and services; and increase and sustain your competitive advantage. Understand and apply operational excellence to improve your organization's processes, products, and services for sustained competitive advantage. Dr. Richard Chua, consultant, professor and certified Lean Six Sigma Master Black Belt trainer, explains the fundamentals of operational excellence-from...

Explore quality management tools and strategies to design, control, and improve your products and services to achieve operational excellence. Maintaining your competitive advantage is always a work in progress. After all, the products, services, and processes of your business are constantly in flux. In this course, instructor Richard Chua shows you how to apply quality management tools and techniques for the design, control, and overall improvement...

In Focus, Psychologist and journalist Daniel Goleman, author of the #1 international bestseller Emotional Intelligence, offers a groundbreaking look at today's scarcest resource and the secret to high performance and fulfillment: attention.

Combining cutting-edge research with practical findings, Focus delves into the science of attention in all its varieties, presenting a long overdue discussion of this little-noticed and under-rated

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Healthy people with work-life balance will be happier and more productive: Feel the benefits of exercise Offer health initiatives and activities Encourage staff to be active Be proactive about safety Implement policies for work-life balance

Motivate people, develop skills and improve work performance: Give immediate recognition and feedback Guide with goals Conduct regular performance appraisals Be constructive with feedback Be creative with recognition Implement feedback tools 360 degree feedback Climate surveys Mystery shopping Exit interviews

A mentalist combines his own expert knowledge with psychological studies to create a complete guide to social interaction in this follow-up to The Art of Reading Minds.

Spencer Dales was born into a world of magic. His father belongs to the Aegis, a secret society of black magicians ordered by their unseen masters to better the lives of others--of higher potential--but never themselves. Now, Spencer Dales has one purpose: tear down the Aegis and free everyone under their protection . However, with his closest ally in prison and The Tenth looking to put Spence in an adjoining cell, creating a better future won't easy....

Learn how to plan, lead, and facilitate Lean Six Sigma Work-Outs, Kaizen, or rapid improvement events to achieve operational excellence. If you are assigned to lead a Lean Six Sigma Work-Out or Kaizen event in your organization, where do you start? This course provides training on how to prepare, plan, and conduct these intensive working sessions. Dr. Richard Chua—an author, professor, and certified Lean Six Sigma Master Black Belt trainer—explains...