Catalog Search Results
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
Author
Publisher
Libraries Unlimited, an imprint of ABC-CLIO LLC
Pub. Date
[2020]
Language
English
Description
"This broad-ranging resource is for librarians who want to begin a new program or incorporate healthy living into an existing one. From garden plots to cooking classes to StoryWalks to free yoga, more and more libraries are developing innovative programs and partnerships to encourage healthy living. Libraries increasingly provide health and wellness programs for all ages and abilities, and Healthy Living at the Library is intended for library staff...
Author
Series
Publisher
Kane Miller, a division of EDC Publishing
Pub. Date
2019.
Language
English
Description
From books to puppet shows, from author signings to computer research and from special collections to very important rules, readers learn about libraries and the value of reading, sharing, and community in this book.
Author
Publisher
American Library Association
Pub. Date
2005
Language
English
Description
Building libraries on the bookstore model.
How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores have succeeded by focusing on the customer, and...
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the call number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic. Even if leaving Dewey behind is not an option, this offers plenty of ideas and suggestions about library layout, signs, shelving, and more....
Author
Publisher
ALA Editions
Pub. Date
2018.
Language
English
Description
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--
Author
Publisher
Neal-Schuman Publishers
Pub. Date
©2011
Language
English
Description
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results....
Publisher
ALA Editions
Pub. Date
2021.
Language
English
Description
"Offering real-life examples of what it means to be a 24/7 library, this collection from the Public Library Association and ALA Editions shares how several libraries transitioned to virtual and socially-distanced services when the pandemic hit. No matter your library's current situation or outlook for the future, you'll be inspired to adapt their ideas to suit the needs of your own organization"--
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