The Right Phrase for Every Situation . . . Every Time

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today's workplace, where collaboration, cooperation, and personalization are

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With brand-new scenes, The New York Times bestseller and sequel you've been waiting for—the sequel to the #1 New York Times bestseller, The Devil Wears Prada!
Almost a decade has passed since Andy Sachs quit the job "a million girls would die for" working for Miranda Priestly at Runway magazine—a dream that turned out to be a nightmare. Andy and Emily, her former nemesis and co-assistant, have since...

"Working as Hollywood heartthrob Axel Harrington's personal assistant isn't exactly a fairy tale come true for Maddie Henry. Despite crushing on his Prince Charming looks, Maddie has had enough of Axel not recognizing her value. Well, this Cinderella is shattering the glass slipper to pursue her dream career! The "Sexiest Man Alive" has two weeks to find a new assistant. And to realize that Maddie is the key to his happily-ever-after."--Provided by...

Michelle Darnell a titan of industry is sent to prison after she's caught for insider trading. When she emerges ready to rebrand herself as America's latest sweetheart, not everyone she screwed over is so quick to forgive and forget.

A hilarious, biting look at everyday office life. In series two, Swindon have merged with Slough and Manager David Brent has to assimilate the new intake, a group of well-trained and motivated personnel. It should be an easy job, but sadly no one informed the staff that good looks, popularity, and humor are reserved only for the Boss.

The beloved superintendent of New York's Roslyn school district and his staff, friends and relatives become the prime suspects in the unfolding of the single largest public school embezzlement scandal in American history.

Fed up with answering to higher-ups, Nick and Kurt decide to become their own bosses by launching their own business. But a slick investor soon pulls the rug out from under them. Outplayed and desperate, and with no legal recourse, the three would-be entrepreneurs hatch a misguided plan to kidnap the investor's adult son and ransom him to regain control of their company.

"For more than twenty-five years, All you need to know about the music business has been regarded as the definitive guide to the music industry. Now in its tenth edition, Donald Passman leads novices and experts alike through what has been the most profound change in the music business since the days of wax cylinders and piano rolls: streaming. For the first time in history, music is no longer monetized by selling something--it's monetized by how...

"How often do you tell yourself to just "let it go" when you want to do anything but? Do you say "it's fine" when, really, it's not at all fine? When people do things that hurt you, do you speak up--or do you worry that saying anything will just make everyone uncomfortable? Do you feel resentful, depleted, or overwhelmed? If you answered yes to any of these questions, you need to establish some boundaries. Melissa Urban knows firsthand that boundaries-a...

"In order to create attachment with a child, the staff have to be safe. You're not going to have access to them unless you present in a way that appears to them safe. So you cannot create an attachment with the kids unless you're aware of your own self-care. "- Frank Grijalva, Residential Care Consultant This video discusses issues affecting residential staff, including child care workers, camp counselors, and group home supervisors. Topics Importance...